Privacy policy

Effective Date: 28 October 2026

QUY HOLDING PTY LTD (“MiroSultry”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights over your information. This policy complies with Australian privacy laws and relevant international data protection requirements including the GDPR for our European customers.

1. Information We Collect
We collect information you voluntarily submit when you create an account, place an order, subscribe to our newsletter, or contact support. This includes:
- Full name, billing and shipping address
- Email address, telephone number
- Payment details (processed securely by Stripe; we do not store full card numbers)
- Order history, size preferences and product interest
- Communications you send to our customer service team

We also automatically collect technical data when you visit our website, such as your IP address, browser type, device information, pages viewed, time spent on the site, and referral source through cookies and similar tracking technologies.

2. How We Use Your Information
We use your personal data for these purposes:
- To process, fulfil and ship your orders
- To send order confirmations, shipping updates and support messages
- To respond to your questions and resolve disputes
- To prevent fraud, secure our website and protect payment transactions
- To send optional marketing emails and promotions, only if you have opted in
- To improve our website, products and customer experience
- To comply with legal and tax obligations

3. Sharing of Personal Data
We only share your personal information with trusted third parties who assist us to operate our business:
- Payment processor Stripe, for secure payment handling
- Shipping carriers, to deliver your parcels
- Authorised IT service providers hosting and maintaining our website
- Law enforcement or government bodies, when legally required

We will never sell, rent or trade your personal information to unrelated third parties for marketing purposes without your explicit consent.

4. Cookies
Cookies are small text files stored on your device. We use functional cookies to keep your shopping cart active, remember your preferences, and make checkout easier. We also use analytics cookies to understand visitor behaviour. You can disable cookies through your browser settings, but this may reduce some website functionality.

5. Your Rights
Depending on your location, you have the right to request access to your personal data, request correction of inaccurate information, request deletion of your data, withdraw marketing consent, or restrict certain processing activities. To exercise these rights, email us at service@mirosultry.com. We will verify your identity before fulfilling your request.

6. Data Security
We maintain commercially reasonable technical and organisational safeguards to protect your personal data against unauthorised access, loss, alteration or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

7. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us immediately so we can remove it.

8. Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date.

Privacy Contact
QUY HOLDING PTY LTD
Email: service@mirosultry.com
Phone: +61 8 9377 4826
Address: 8 Altone Road, Beechboro WA 6063, Australia
Support Hours: Monday–Friday 8:00–21:00, Saturday–Sunday 9:00–18:00