Shipping policy

Effective Date: 28 October 2026

This Shipping Policy applies to all orders placed on mirosultry.com, operated by QUY HOLDING PTY LTD. We offer complimentary free shipping for every valid order shipped to our supported delivery destinations. No minimum order value is required to qualify for free shipping.

1. Shipping Destinations
We provide free shipping to the following regions:
- All countries within Europe
- The United States of America
- Hong Kong
- Australia

We do not currently ship to other territories, countries or regions outside the list above. If you enter an unsupported shipping address during checkout, your order will not be fulfilled and we will contact you to cancel and refund your purchase.

2. Order Processing Time
Orders are processed during our business hours: Monday to Friday 8:00–21:00, Saturday and Sunday 9:00–18:00. Please allow 1–3 business days for order verification, quality checks and handover to our shipping carrier before dispatch. Orders placed on public holidays will begin processing on the next working business day.

3. Estimated Delivery Time
Once dispatched, estimated delivery timelines are as follows:
- Australia: 5–10 business days
- United States: 7–14 business days
- Hong Kong: 6–12 business days
- European countries: 8–16 business days

Delivery estimates are not guaranteed and may be delayed by customs inspections, carrier disruptions, weather events, public holidays or other circumstances beyond our control.

4. Customs and Import Duties
For shipments delivered outside Australia, you may be responsible for any applicable import duties, taxes, customs clearance fees or local administrative charges imposed by the destination country. These fees are not included in the product price or shipping service. We are not responsible for delays or charges created by local customs authorities.

5. Tracking
Once your parcel has been dispatched, we will send a shipping confirmation email containing your tracking number and a link to monitor delivery status. If tracking shows your parcel has been delivered but you have not received it, please contact our support team immediately so we can open an investigation with the courier.

6. Undeliverable Parcels
If a parcel is returned to us because of an invalid address, refusal of delivery, failed delivery attempts or customs rejection, we may deduct return carrier charges from your refund, or offer to reship the item at your cost.

Contact Information
Email: service@mirosultry.com
Phone: +61 8 9377 4826
Address: 8 Altone Road, Beechboro WA 6063, Australia
Support Hours: Monday–Friday 8:00–21:00, Saturday–Sunday 9:00–18:00