Return policy

Effective Date: 28 October 2026

QUY HOLDING PTY LTD, operating as MiroSultry, is committed to ensuring your satisfaction with every purchase. This policy outlines the rules for returns, exchanges and refunds for items bought through mirosultry.com.

1. Return Eligibility
You may request a return within 30 calendar days from the date you receive your parcel. To qualify for return or refund:
- Items must be unworn, unwashed, undamaged and in original condition
- All original tags, packaging and accessories must still be attached and included
- Customised, final-sale, clearance and intimate apparel items are non-returnable unless they arrive defective

We reserve the right to refuse returns that do not meet these conditions.

2. How to Submit a Return Request
Before sending anything back, you must submit a return request by email to service@mirosultry.com. Please include your order number, full name, the item(s) you wish to return and the reason for return. Our support team will review your request and send you authorised return instructions within our support hours. Do not send goods back without receiving prior approval.

3. Shipping Costs for Returns
While we provide free outbound shipping for all orders, return shipping costs are the responsibility of the customer unless the item arrived defective, damaged, incorrect or mis-shipped by our team. If we are responsible for the error, we will cover the cost of return shipping and any replacement shipment.

4. Inspection and Refund
Once we receive and inspect your returned goods at our returns facility, we will notify you by email. If approved, refunds will be processed to your original payment method. Please allow 3–10 business days for the funds to appear in your account, depending on your payment provider and bank processing speed.

5. Exchanges
If you would like to exchange an item for a different size, colour or style, please mark your request clearly when contacting us. If your preferred replacement product is out of stock, we will issue a full refund instead.

6. Damaged or Defective Items
If your item arrives damaged, faulty or significantly different from the product ordered, please contact us within 7 days of delivery and attach clear photographs showing the defect, packaging and shipping label. We will arrange for a refund, replacement or exchange at our discretion.

7. Final Sale Items
Items marked “Final Sale” or “Clearance” cannot be returned or refunded unless they arrive defective. This does not affect your statutory consumer rights under applicable local law.

Contact Us for Returns
Email: service@mirosultry.com
Phone: +61 8 9377 4826
Address: 8 Altone Road, Beechboro WA 6063, Australia
Support Hours: Monday–Friday 8:00–21:00, Saturday–Sunday 9:00–18:00